Return & Order Issue Policy

We Want Every Emerald Dream Customer To Have A Positive Shopping Experience. If There Is A Problem With Your Order, Please Contact Our Support Team As Soon As Possible So We Can Review The Issue.

Damaged Or Incorrect Items

If Your Order Arrives Damaged, Defective, Or You Receive An Incorrect Item, Please Contact Us With Your Order Information And Clear Photos Showing The Issue.

Providing Photos And Details Helps Us Investigate The Situation Quickly And Determine The Appropriate Resolution.

Order Issues

If You Believe There Is An Issue With Your Order, Please Contact Us Within 7 Days Of Delivery. Requests Submitted After This Period May Not Be Eligible For Further assistance.

Product Condition

Items Should Be Kept In Their Original Condition When Reporting An Order Issue. Products That Have Been Damaged Through Improper Use, Washing, Alteration, Or Normal Wear May Not Qualify For A Resolution.

Order Changes

Once An Order Has Entered Processing, Changes Or Cancellations May Not Be Possible. If You Need To Correct Your Order Information, Contact Us As Soon As Possible After Placing Your Order.

How To Contact Us

When Contacting Our Support Team, Please Include Your Order Number, The Email Used At Checkout, And A Clear Description Of The Issue. This Allows Us To Locate Your Order And Assist You More Efficiently.

Emerald Dream Reviews Each Order Issue Individually And Will Work With Customers On An Appropriate Resolution When An Order Has A Verified Problem.